1. Customer Industry:
Public Sector – Local Municipality
2. Customer Business and ICT Challenges:
The municipality faced escalating digital pressures but was constrained by fragmented, ageing infrastructure. Their legacy SAN had reached capacity limits, backups were conducted manually (risking integrity), and the ICT team had no formal cybersecurity framework in place. The need for a secure, always-available digital foundation to support financial and service delivery systems had become urgent, especially with public expectations for digital services and treasury oversight increasing.
3. The Journey We Walked with the Customer:
Bottomline IT led a multi-disciplinary engagement across finance, ICT, and governance units. To create a digital foundation, our team conducted a deep-dive environment review, assessed security exposures (including weak endpoints and unpatched systems), and presented a migration and resilience roadmap aligned with MFMA and King IV ICT standards.
4. Solution Implemented for Digital Foundation:
- Veeam-powered BaaS & DRaaS: Integrated backups and near-instant DR services hosted on GOLE Cloud.
- Secure Cloud Storage: High-performance volumes to replace legacy SAN.
- Cybersecurity Stack: Deployed endpoint protection, SIEM-lite monitoring, and routine vulnerability scanning.
- ICT Governance Alignment: Regular reporting to EXCO and risk committee.
5. How This Benefited the Customer:
- Eliminated reliance on manual backups
- Reduced cyber risk score by 60% in just 3 months
- Gained real-time visibility into system health and recovery posture
- Increased system availability and service delivery uptime
The municipality is now positioned to expand digital citizen services confidently, with ICT viewed as a strategic enabler rather than an operational liability.
The municipality’s ICT function is now seen as a pillar of service delivery and governance. With resilient infrastructure, proactive cybersecurity, and compliance-backed operations, they are better positioned to meet treasury oversight, deliver uninterrupted public services, and embrace future smart city initiatives.
